Terms and conditions

The purpose of this document is to establish the general terms and conditions of access and purchase (hereafter, the conditions) to www.immunostep.com (hereafter, the website) that will be updated regularly. Any amendments are binding on site users, so please, check regularly this website and its Legal Terms and Privacy Policies, in order to ensure your compliance with them. If you have any questions, please, contact us by using our contact web form at immunostep.com

By accepting these Terms and Conditions, the User confirms to have read, understood and accepted its contents fully and unreservedly. In the event you don’t agree with this Terms and Conditions or with any of IMMUNOSTEP´s policies please, do not use this website. All users are obliged to observe these terms and conditions.

All the personal data provided by users will be treated in accordance with the Privacy Policies. By accessing this website, users accept the present Terms and Conditions and declare that all the information or data provided to IMMUNOSTEP are correct.



www.immunostep.com (hereinafter, “the website”) is the exclusive property of IMMUNOSTEP, S.L. (hereinafter, “IMMUNOSTEP”), with headquarters in Avda. Universidad de Coimbra s/n – Campus Unamuno – 37007 Salamanca (España), tax ID: B37373784 and email address info@immunostep.com.

This website is designed to enable all users to obtain and access information, activities, products and services offered by IMMUNOSTEP. All of this information, activities, products and services shall be referred to in a joint manner within this document under the term “Content”.



Intellectual Property

User acknowledges and agrees that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in IMMUNOSTEP or its licensors. Please, read the Terms and Conditions of Use of this website. Users must only use this Content and Intellectual Property Rights as indicated above or at IMMUNOSTEP´s policies. Any other use requires IMMUNOSTEP or its Licensors prior authorization.


Viruses, Hackering and other Cybercrimes

You may not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. You undertake not to attack this website via a denial of service attack or a distributed denial of service attack.

By breaching this provision, you may commit a criminal offence under the applicable regulations. IMMUNOSTEP will report any such breach to the relevant law enforcement authority and will co-operate with the appropriate authority to disclose the identity of the hacker.

Likewise, in the event of such a breach, your right to use this website will cease immediately.

IMMUNOSTEP accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website, from the downloading of the contents thereof or from such contents to which this website redirects.



IMMUNOSTEP may have links from our website to other third party websites and materials. Such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.


Written Communications

Applicable laws require that some of the information or communications IMMUNOSTEP send to Users should be in writing. When using IMMUNOSTEP´s site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. Please, bear in mind that this condition does not affect your statutory rights.



All notices should be sent to us via our web contact form. Subject to and as otherwise specified in Purchase Conditions above and unless otherwise stated, we may give notice to you at either the email or postal address you provide to us when placing an order. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such email was sent to the specified e-mail address of the addressee.


Suggestions, Complaints and Claims

IMMUNOSTEP welcomes your comments and suggestions. Please send all comments and suggestions, inquiries, claims or complaints to us via our web contact form or postal address you provide to us specified in clause 2 of these Conditions above.

Your complaints and claims to our customer support will be dealt as soon as possible and always within the maximum term provided by the Law for this purpose. Likewise, will be registered with an identification code that we will contact you which will allow you to follow up on thereof.



By using this website and/or by placing any order through it, you undertake:

  • To use the website exclusively to make legitimate enquiries or orders.
  • Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, IMMUNOSTEP shall be entitled to cancel the order and inform the relevant authorities.
  • To provide correct and accurate contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary to comply with the purposes intended in our Privacy Policy. Please, bear in mind that not providing all the information required may imply that IMMUNOSTEP won´t be able to complete your order or request.

By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.


Service and Product Availability

The items offered through the web are available for delivery worldwide. In case you have problem to determine the amount of shipping to your country or any other inconvenience to process your order, please contact us at our email contact info@immunostep.com.

All IMMUNOSTEP products are innovative products developed to improve diagnosis and clinical research using Flow Cytometry.


How to Order

To place an order, you will be required to follow the shopping process online and press the “Proceed to Checkout” button to submit the order. After this, you will receive an email from us acknowledging that we have received your order (the “Order Confirmation”). All orders are subject to IMMUNOSTEP´s acceptance. IMMUNOSTEP will confirm such acceptance by sending you a confirmation email including all the information about the product acquired and the shipping process. An email also will be sent once the product is dispatched (the “Shipment Confirmation”).


Technical Means to Correct Mistakes

User can correct mistakes concerning to the personal data provided during the purchase process by writing to order@immunostep.com, as well as to exercise the right of rectification provided in our privacy policy through our contact form.

Our website has confirmation windows of each section of the purchase process. Likewise, our website provides details of all items that have been added to the User´s shopping bag, so that before making the payment, you will be able to check and, if necessary, modify the data of your order.

If an error is detected after the completion of the purchase process, you must contact IMMUNOSTEP immediately by email in order to correct the mistake before the manufacture starts to take place.


Products Availability

All products are subject to availability. Therefore, in the event there are difficulties regarding the supply of products, IMMUNOSTEP will reimburse any amount you may have paid.



Except special circumstances derived from the indications in the order of the products, or extraordinary derived from unpredictable and irreplaceable events, the sending of the orders consisting of the related products in each Purchase Confirmation shall be made within 48/72 hours count from the date of Confirmation of Purchase, or in the term indicated on the web page or in the Confirmation of Shipment depending on the selected shipping method.

In the event IMMUNOSTEP is unable to comply with the delivery date, we will inform you of that situation and give you the option to continue with the purchase, by establishing a new delivery date, or to cancel the order with full reimbursement of the amounts paid.

The order delivery shall be understood to have taken place as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order (delivery note of the company responsible for shipping) at the agreed delivery address.

In the event the delivery of your order becomes impossible, it will be returned to our warehouse. We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, please contact us to change the delivery date as described in the “Shipment Confirmation”.

If after 14 natural days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to IMMUNOSTEP, we shall assume that you wish to cancel the Contract and it will be terminated. Due to the termination of the contract, transportation could have an additional cost. Consequently, we will be authorized to impact on the user the costs involved.


Risks Transmission and Products Ownership

You will acquire the ownership of the products when we receive full payment of all amounts due in relation to the same, including delivery fees, or at the moment of delivery (as defined above in clause 3.5), if that were to take place at a later point in time.

The product risks shall be User´s responsibility from the moment of delivery.


Price and Payment

The prices displayed on our website do not include taxes or delivery costs, which will be added to the total amount due as set out in the purchase process. Prices may change at any time but any potential change will not affect any order whose order confirmation had been already sent.

Once you have selected the articles you wish to buy, they will be added to your basket and the next step will be to process the order and make payment. To that end, you must follow the steps of the purchase process, by filling up or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. All user charges shall be detailed previously to the order confirmation, including the breakdown of prices and applicable duties.

You may use, as payment method:

  • The following cards: Visa, Mastercard, Maestro, American Express, Diners Club, Discover, JCB, and Union Pay.
  • By wire transfer to:
    • IBAN: ES98 0049 1843 42 2510148685

We shall not admit other payment methods that those specified. All transfers and payments made through IMMUNOSTEP are carried through specific ports to ensure the data protection. All the data information is encrypted using payment gateways and will not be stored.

IMMUNOSTEP guarantees the confidentiality of the data provided by users for the acquisition of the products offered on this website, and its treatment in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which can be consulted at the link of our Privacy Policies.


Value Added Tax and Invoicing

Pursuant to the prevailing under article 68 of the Law 37/92, December 28th, about the Value Added Tax; all purchases done through the website are subject to the Value Added Tax, except for those to be supplied directly to customers on Canary Islands, Ceuta and Melilla. The VAT rate shall be that in force in each moment for the items concerned.

Orders to be supplied in the Canary Islands and Ceuta and Melilla, would be VAT exempt, as provided under article 21 of the abovementioned Law, though they shall be subjected to the application of the relevant taxes and custom duties pursuant to the prevailing rules and regulations.

Likewise, orders to other territories will be addressed to the tax regime applicable in each case, which will be detailed in the order confirmation and in any case, in the invoice.

You expressly authorize IMMUNOSTEP to issue the invoice in electronic form, though you may request the invoice in paper. In that event, we will issue and send you the invoice in that format.


Return Policy

In the cases in which you consider that at the moment of delivery the product is not as stipulated in the Contract, you must contact us immediately via email, providing the product details and the damage sustained. Any return must be authorized by IMMUNOSTEP. You must return the product to the address indicated on the delivery note you would have received with the product when it was delivered. We will carefully examine the returned product and will notify you by email within a reasonable period if the product may be refunded or replaced (as appropriate). The refunding or replacement of the article shall take place as soon as possible and in all cases within 15 natural days from the date on which we send you an email confirming that the refund or replacement of the product is going ahead.

The amounts paid for the products returned due to any damage or defect, when it actually exists, will be fully reimbursed, including the delivery costs related to the sending of the article and the reasonable costs you incurred in for returning it to IMMUNOSTEP. The refund shall be paid by the same channel used when placing the order.

All rights recognized in current legislation shall be, in any case, safeguarded.



IMMUNOSTEP is obliged to deliver goods that are in conformity with the contract, being liable for any lack of conformity which exists within its expiration date.

Goods are in conformity with the contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website, (ii) are fit for the purposes for which goods of that kind are normally used and (iii) show the quality and performance normal in goods of the same kind and which can reasonably be expected.

In this sense, if any of the goods were not in conformity with the contract, you must inform us following the procedure detailed above and by any of the means of communication provided for that purpose.


Product Use Limitations

The products labeled as “FOR RESEARCH USE ONLY” are not intended for diagnostic, therapeutic or any in vivo use in human subjects, unless explicitly indicated in the relevant technical documentation or at the product´s package otherwise.

The products labeled as “IVD” that include the CE (Conformité Européenne) mark are intended for In Vitro Diagnostic use within the European Union and countries with EU conformity recognition agreement.

Unless agreed or specified in writing by IMMUNOSTEP, the products can not be used for commercial purposes under any circumstances.

Purchase does not include or carry any right to resell or transfer any product either as a stand-alone product or as a component of another product. Any use of the products other than permitted use without the express written authorization of IMMUNOSTEP is strictly prohibited.

The products cannot be under any circumstances modified in any way, especially shall not be used to develop and produce any product, unless agreed in writing between IMMUNOSTEP and Purchaser otherwise.



Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of the said product. Notwithstanding the paragraph above, unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:

  • Loss of income or sales;
  • Loss of business;
  • Loss of profits or contracts;
  • Loss of forecast savings;
  • Loss of data;
  • Loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained by means of this website.


Transfer of Rights and Obligations

The contract is binding for both you and us, as well as for our respective successors, transferees and heirs. You may not transmit, cede, levy or in any other way transfer a contract or any of the rights or obligations derived from the same, without having obtained our written consent in advance.

We may transmit, cede, levy, subcontract or in any other way transfer a contract, or any of the rights or obligations derived from the same, at any time during the life of the Contract.

To avoid any doubt, said transmissions, cessions, levies or other transfers shall not affect the rights that, as applicable, you have recognized by law as a consumer; or cancel, reduce or limit in any way the express and tacit guarantees that we may have given you.


Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular the following:

  • Strikes, lock-outs or other industrial action;
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks;
  • The acts, decrees, legislation, regulations or restrictions of any government or public authority.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.



If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms. No waiver by us of any of these Terms or of any rights or remedies arising from the Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the provisions of the paragraph on Notices above.



If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law.



These Terms and any document expressly referred to in them represent the entire agreement between User and IMMUNOSTEP in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between User and IMMUNOSTEP, whether oral or written.

Both User and IMMUNOSTEP acknowledge that, in entering into this Contract, neither User nor IMMUNOSTEP have relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between User and IMMUNOSTEP prior to such Contract except as expressly stated in these Terms.

Neither User nor IMMUNOSTEP shall have any remedy in respect of any untrue statement made by the other, whether orally or written, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these Terms.



We have the right to revise and amend these Terms from time to time.

User will be subjected to the Policies and Terms in force at the time that you use this website or order products from IMMUNOSTEP, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority in which case it will apply to orders previously placed by User.



Contracts for the purchase of products through our website will be governed by Spanish law.

Any dispute arising from, or related to such Contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

Consumers can also request the European-wide online dispute resolution system at the following link: EU online alternative dispute resolution system.

If you are contracting as a consumer, nothing in this clause will affect your statutory rights as such.